FAQ

Fair questions, straight answers

The things restaurant owners usually ask us before booking a demo. Anything missing? Get in touch, a real person in London replies within 24 hours.

If there's really 0% commission, how does menyu make money?

Simple: instead of taking a cut of every order you work hard for, menyu runs on straightforward plans, starting from free. Your revenue stays your revenue, whether you take ten orders a night or a thousand. Every plan and card rate is published in full on our pricing page, nothing hidden, and we'll walk through your exact setup at a demo.

Can I keep using Uber Eats, Just Eat and Deliveroo alongside menyu?

Yes, and many restaurants do. Our platform aggregation funnels marketplace orders into the same queue as your website, QR and phone orders, so there's no tablet juggling. The goal over time is to shift more of your regulars to ordering directly from you, where you keep 100%.

Where does the money from orders actually go?

Directly to you. Card and cash payments come to your business, there's no marketplace sitting between you and your money, and no per-order fee taken on the way through.

How long does it take to get set up?

Days, not months. After a demo, we build your branded site with your menu, delivery zones, payment processing and promotional rules, then take you live on your own domain. You start taking direct orders straight away.

Do my customers need to download an app?

No. Customers order through your website on any device, or by scanning a QR code at the table, the menu opens straight in their browser. No app store, no downloads, no friction.

Who owns the customer data?

You do. Every order through your menyu-powered site builds your own customer database, names, order history, preferences, stored GDPR-compliantly, with proper opt-in marketing consent built into checkout. That's the opposite of the marketplace model, where the platform keeps your customer relationship.

Will it work with my existing website?

Your ordering site runs on your own domain and is fully branded to your restaurant, your logo, your colours, your imagery. If you already have a website, we'll connect the two so customers move seamlessly from browsing to ordering. If you don't, your menyu site can be your homepage too.

I run more than one location. Can menyu handle that?

Yes, from a single restaurant to a franchise of 50+ locations, all managed from one centralised platform. Menus, promotions, loyalty and reporting can be controlled per-site or across the whole group.

What about hardware, tills, terminals, kitchen screens?

menyu covers the full stack: EPOS, integrated card terminals and kitchen display screens, all built to work together with your online ordering as one system. Tell us what you're running today at a demo and we'll recommend the right setup for your site.

What support do I get?

UK-based support from the in-house London team that actually builds the product, we've been doing this since 2016. No offshore call centres, no ticket black holes.

Am I locked into a long contract?

No pressure, no hard sell. Book a free demo, see it working, and decide what's right for your restaurant. Plans start from free, so trying menyu doesn't have to cost you anything.

Still curious? Ask us directly.

Call 0208 087 4342 or book a free demo, we reply within 24 hours.

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