Loyalty

A loyalty scheme your regulars actually use

Points, tiers and stamp cards with one balance across your till, website and QR tables. You set the rules: what a pound earns, what a point is worth, and who gets treated like gold. And it's bundled into menyu's plans at no extra cost.

One balance, everywhere

Earn at the till. Redeem at the table. Or the other way round.

Because menyu runs your EPOS, online ordering and QR tables as one system, loyalty is one balance, not three schemes taped together. A regular who earns points at the counter on Tuesday can spend them on a delivery order on Friday, and every order counts towards their next reward.

  • Every channel counts: EPOS, website and QR table orders all earn and redeem from the same balance
  • Points become money off: customers redeem points against real orders, at a value you define
  • Switch it on when you're ready: enable or disable the whole scheme at any time, per channel
Sofia R. GOLD 1,240 points One balance, every channel EPOS till +24 pts Website -500 pts QR table +18 pts ✓ BALANCE SYNCED EVERYWHERE
For example: 2 points per £1 spent, 100 points worth £1 off. Your scheme, your numbers.
Tiers

Treat your best customers like they matter

Define your own tiers and decide what each one unlocks: faster earning, better rewards, offers nobody else sees. Regulars climb, earn faster, and have a reason to keep climbing.

  • Your tiers, your rules: name each tier and define what happens at each level, like double points at the top
  • Bonus earning features: there are a couple of dials here we'd rather demo than publish
  • Tier-only promotions: pair with promos that only your loyal customers or a specific tier can use
Bronze · 1× Silver · 1.5× Gold · 2× Sofia's order · £24.00 Base earn: 48 pts Gold 2×: 96 pts earned Bonus feature: UNREDACTED AT YOUR DEMO
Tiers multiply earning. The bonus dial on top of that? That one's for the demo.
Stamp cards

The coffee-card classic, without the soggy cardboard

Digital stamp cards for the simple, visible kind of loyalty: buy eight, get a reward. No card to lose, no ink stamp to fake, and it works at the till, online and at the table.

  • Pick the reward: a free item, cheapest item free, or money or percentage off
  • Runs alongside points: stamp cards and the points scheme can work together or separately
  • Nothing to carry: stamps live in the customer's account, collected automatically as they order
Lunch club stamp card Collect 8, choose your reward REWARD TYPE ✓ Free item Cheapest free £ off % off
Buy eight, reward on the ninth. You pick what the reward is.
Your scheme, your dials

You set the rules. All of them.

Loyalty only works when the maths works for your margins. Every dial is yours, and you can change your mind whenever you like.

/ 01

What a pound earns

Define how many points every £1 of spend collects. Generous, cautious, or somewhere in between.

/ 02

What a point is worth

Set the redemption value: how many points make £1 off. The margin maths stays in your hands.

/ 03

Minimum to redeem

Require a minimum points balance before redeeming, or set none at all and let customers spend as they earn.

/ 04

Optional expiry

Leave points open-ended, or set them to expire and give lapsed customers a reason to come back this month.

/ 05

Promo stacking, your call

Decide whether points can be used together with promotions, or keep them separate. One toggle.

/ 06

Per store or group-wide

Multi-store operators choose: one scheme across every location, or configured store by store.

/ 07

Bonus features

Timed earning boosts and . Unredacted at your demo.

/ 08

Loyalty-only promotions

Run offers that only loyalty customers, or a specific tier, can see and use. Your best offers for your best people.

/ 09

On or off, any time

Enable or disable the scheme whenever you choose. Try it, tune it, or pause it. Nothing is locked in.

Quick answers

Loyalty, in brief

What does the loyalty scheme cost?

Nothing extra. Points, tiers and stamp cards are bundled into menyu's published plans at no additional charge. See full pricing.

Do points work across the till, website and QR ordering?

Yes. It's one balance per customer across the EPOS, online ordering and QR tables, so points earned in store can be redeemed online and the other way round.

Can I run different loyalty rules per store?

Yes. Run the scheme group-wide across every location, or configure it per store, all from the same platform.

Do points have to expire?

No. Expiry is optional and entirely under your control: leave points open-ended, or set an expiry to nudge regulars back sooner.

Can points be used together with promotions?

Your choice: you decide whether points stack with promos. You can also run promotions that only loyalty customers or a specific tier can use. There's more on promo codes and offers on our online ordering and EPOS pages.

Turn first orders into regulars.

See the loyalty scheme working across a till, a website and a QR table at a free demo.

Book a free demo